The Support and Assistance Section is the helpdesk for most of the services supplied by the computing and information systems division, and, if necessary, forward it to other sections in the division.
This section installs and maintains most of the administrative computers.
It emphasis on solving problems related to the products appearing in the following support service basket and will make every effort to respond to user requests as soon as possible and provide the most effective solution possible.
Hours of activity:
Sunday through Thursday 08:00 - 16:00
Telephone (external): 08-6477171
Internal: 77171
Email: helpdesk@bgu.ac.il
Reception by prior arrangement only Sunday through Thursday from 08:30 to 15:30.
Remarks:
- To improve the service for all our users, users of university units who have their own computing staff ("referents") should contact their referents whenever necessary.
- On Sundays through Thursdays - 21:00-16:00 and on Fridays - 12:00-08:00, you can contact 6461152 or 6461161 with general questions related to the availability of the computation center services and handling of user passwords.
- To configure and solve problems related to university internet from home service, please contact HotNet's telephone support center at 0535353133. The following information should be provided to the HotNet Support Personnel: First name, last name and personal university identification number. The personal identifier is available at the following link: https://tamrur.bgu.ac.il/hotnet/login.php
- Unfortunately, we cannot support problems related to Apple devices based on IOS operating system like computers, tablets, and smartphones. Information regarding connection settings to the wireless network, e-mail software, access to library databases and more, is available on the Computing and Information Systems Division website. For further assistance, please contact the IT personal (referent) in your department.
- The Computation center Support Section will do everything in its power to provide solutions and assistance to users.
- We make every effort to provide efficient and quality service to all of our clients. An update on the status of handling inquiries / service calls can be found at the following link: https://helpdesk.bgu.ac.il/Login.jsp
