Gilad Ravid

Knowledge management is challenging for decision support of critical business processes (CBP) in the unpredictable global architecture. To guide practical and systematic harnessing of knowledge management (KM) for CBP decision support (DS), we introduce the knowledge warehouse (KW) conceptual model, taking into account not only every CBP, but also information that resides in each relevant information system (IS) and owned by various stakeholders involved in the CBP. In addition to the KW model, we also propose the KW4DS@CBP architecture along with a requirement elicitation tool for KW4DS@CBP. Aimed at enabling rationality and transparency of decision-making by leveraging knowledge, the KW infrastructure and the KW4DS@CBP architecture are based on the notion of arranging the organizational knowledge as transactive memory within a collaborative space that supports communication amongst relevant stakeholders.